Help and contact
Write to us
Family Clock is designed and sold by Robin Kubler, sole trader (entrepreneur individuel, EI).
- Email: contact@familyclock.fr
- Phone: +33 7 49 45 54 51
- Address: 12 rue de Vouillé, 75015 Paris
We usually answer within a few days.
The app
An invitation link opens the browser instead of the app
Install the app first, then open the link again on your phone. You can also type the code from the invitation into the app.
A dot lights up on a display
The clock hasn’t heard from that person’s phone for 48 hours. They only need to open the app: their time zone is sent at once and the dot goes out within a minute.
Stop sharing your time zone
In the Me tab: pause sharing (24 hours, 7 days or until you resume), or leave the clock. To come back after leaving, you need a new invitation.
Delete your account
See delete my account.
The clock
The clock shows dashes
It is waiting for the exact time from the internet, for example after a power cut. Check that your Wi-Fi works; it reconnects by itself.